Gravita has always been a value-driven organization. These values, which we cherish and are very dear to us, continue to direct our business and growth.
To be the most valuable company in the recycling space globally.
To be amongst the top 5 global companies in recycling by 2023 through:
- Sustainable Growth
- Eco-friendly Technological Innovation
- Value creation for all stakeholders
- Nurturing Relationship
Quality, is one aspect, we never compromise on. Our highly committed and motivated team ensures that our products are not found wanting on the touch-stone of quality.
Our Attitude to Our Customers
The underlying philosophy of our business is that if we are in this industry for the sole purpose of making money, we can never attain true success. Success to us has more to do with our personal worth and attributes rather than the monetary worth of our assets. We work assiduously towards the provision of customer-satisfaction and do not mind giving them customized solutions as per their needs.
Our Attitude to Quality
We have an attitude to achieve absolute customer satisfaction through our wonderful products and services – both in the domestic as well as international markets. This will be achieved through a highly
committed and motivated team of people who constitute the GRAVITA Family.
To Provide a Quality Service, We Look to the Following:
- Ensure that we have the information and resources to support our operations.
- Understand the needs of our industry, clients and customers and design and develop services to meet them.
- Select and train, both staff and contractors to maintain the highest standards of quality.
- Ensure compliance with regulatory laws.
- Closely monitor the satisfaction level of our clients and customers after the execution of any work.
- Set and review measurable business goals.
- Commitment to continuous improvement.
Our Order of Priority:
Our policy is to provide quality and effective service that caters to the needs of our clients and customers which ensures a healthy and robust relationship with them. All our men are fully aware of our customer- relations policy and are duty-bound to even go out of the way to ensure customer satisfaction. Service Before Self is our guiding motto.
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